Concerns, Complaints and Compliments

If you have a concern about any aspect of the service you have received, please contact the hospital or organisation responsible for providing your care so that they can work with you to put things right.

If your complaint or concern is about a service you have received from a GP, optician, dentist or pharmacist please contact NHS England:

Post: NHS England, PO Box 16738, Redditch B97 9PT
Email: England.contactus@nhs.net
Tel: 0300 311 22 33 (Monday to Friday 8.00am to 6.00pm)

You can also contact your local Clinical Commissioning Group – the doctors, nurses and NHS staff who plan and fund local health services.

If you would like to give feedback or raise your concerns informally please call the Patient Advice and Liaison Service:

Tel: 01753 636808
Write to: Patient Advice & Liaison Service (PALS)
South, Central and West Commissioning Support Unit
King Edward VII Hospital, First Floor
St Leonards Road
Windsor SL4 3DP

Email: cscsu.palscomplaints@nhs.net

If you would like to make a complaint relating to South, Central and West Commissioning Support Unit: Write to: Complaints Manager at Priory Road Medical Centre, Priory Road, Park South, Swindon, SN3 2EZ. Tel: 0300 200 8844

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